PRODUCT SHIPPING AND DELIVERY
The products purchased on the Website shall be delivered to the delivery address indicated by the Customer when creating their account or purchasing the product. The products will be shipped using approved carriers to the delivery address indicated on the order form. The carriers may be unable to deliver to particularly remote areas. In these cases, DROP is responsible for informing the Customer that their order cannot be accepted.
Once the products have been handed over to the carrier, the Customer shall receive a confirmation email from DROP containing a tracking number, which the Customer can use to monitor the shipment in real time (“Shipping Confirmation”). The shipment date is the date on which the products are handed over to the carrier assigned to the related shipment.
Delivery times and costs vary depending on the country of destination. In any case, all delivery times are indicative and not binding for DROP.
All shipping costs are borne by the Customer: the Customer shall be informed of these costs during the purchase process before the order is placed, without prejudice to the following provisions. Design Italia 53 reserves the right to modify the application of the shipping costs as outlined above, for example to provide free shipping only for orders over a certain limit and/or only for certain shipping countries and/or only for certain days/periods of the year, clearly stating as such on the Website and communicating this information to the Customer during the purchase process before they place their order.
For non-EU countries, orders are DAP (Delivered At Place), which means that all customs charges and local fees shall be borne by the Customer, who shall undertake to settle them with the carrier or competent authorities, in addition to the total order amount, as stipulated by the laws in force in the Country to which the order is to be shipped. The Customer is therefore advised to check the local duties and taxes that apply with the competent bodies in the non-EU country to which the items are to be shipped before placing an order.
It is the Customer’s responsibility to ensure that the parcel is cleared by customs, to provide all the necessary information and to pay the associated charges. If the parcel is not cleared by customs, it will be returned to our warehouse.
Once the products have been delivered, the Customer is responsible for checking that (i) the number of packages matches the number on the transport document and (ii) the packaging is intact and shows no sign of damage, tampering or alteration. Where this check does not have a positive outcome, the Customer must immediately inform the carrier, either rejecting the delivery or accepting it but with a written reservation on the transport document. Failing this, once the carrier document has been signed, the Customer will not be able to raise any disputes regarding the nature of the external packaging of what has been delivered. Furthermore, the Customer must inform DROP of what has happened by contacting Customer Services as outlined in Article 16 within 8 (eight) days of receiving the order, indicating any problems relating to the physical integrity of the products or any incorrect/missing products. In all cases, this is without prejudice to the Customer’s right to the legal guarantee of conformity stipulated in Article 13 and the right to withdrawal stipulated in Article 14.